TERMS & CONDITIONS

Effective Date: 19 August 2026
Version: 1.0

Welcome to DeepFeel. These Terms & Conditions (“Terms”) govern your access to and use of the DeepFeel website, mobile application, products, services, features and related experiences, including AcuSmart, Relief Modes, QR product activation, Dippie, DeepCoins, rewards, referrals and shopping features where available.

By accessing or using DeepFeel, creating an account, purchasing a product or using any DeepFeel service, you agree to these Terms. Please read them carefully before using our services.

1. About DeepFeel

DeepFeel is a personalised wellness platform that connects physical wellness products with digital guidance, rewards and interactive experiences.

AcuSmart is a product module within the DeepFeel platform that provides guided wellness routines, including 67 Relief Modes, product guidance and related features.

DeepFeel is operated by:

[Legal Company Name]
Company Registration No.: [Registration Number]
Registered Address: [Company Address]

2. Using DeepFeel

You agree to use DeepFeel only for lawful and personal purposes and in accordance with these Terms.

You are responsible for ensuring that the information you provide is accurate and up to date. You must not misuse, interfere with, copy, manipulate or attempt to gain unauthorised access to any part of the DeepFeel platform, systems, accounts, products, rewards or services.

Certain features may only be available to registered users or users who have activated an eligible DeepFeel product.

3. Account Registration

Some DeepFeel features require you to create an account.

When registering, you may be required to provide information such as your mobile number, email address, country or region and other account information.

You are responsible for:

• Keeping your account information accurate.
• Protecting your login credentials and verification codes.
• Preventing unauthorised access to your account.
• Informing DeepFeel if you believe your account has been compromised.

You may not create accounts using false information or impersonate another person.

Where required by applicable law, users who have not reached the legal age to enter into these Terms should use DeepFeel only with the consent of a parent or legal guardian.

4. Country & Regional Availability

DeepFeel operates across different countries and regions, and certain products, services, features, prices, currencies, rewards and content may vary depending on your location.

Selecting or changing your country or region may affect:

• Product availability.
• Shopping and delivery options.
• Prices and currencies.
• Rewards and promotions.
• DeepCoins eligibility.
• Language and content.
• Applicable legal notices.

DeepFeel does not guarantee that every service or product will be available in every country.

5. Wellness & Medical Disclaimer

DeepFeel provides wellness information, product guidance and self-care support.

DeepFeel, AcuSmart and the 67 Relief Modes are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they are not a substitute for professional medical advice, diagnosis or treatment.

You should seek advice from a qualified healthcare professional if you have concerns regarding your health or if symptoms are severe, persistent, unusual or worsening.

Never delay or disregard professional medical advice because of information provided through DeepFeel.

6. AcuSmart & Product Usage

AcuSmart provides guided wellness routines designed to support the use of eligible DeepFeel products.

When using AcuSmart or any DeepFeel product, you agree to:

• Follow the instructions provided on the product packaging or leaflet.
• Follow relevant safety guidance.
• Use products only as directed.
• Avoid excessive or inappropriate use.
• Stop using a product if irritation, discomfort or an unusual reaction occurs.

Guided routines and Relief Modes do not guarantee any specific result, outcome or level of relief.

Where app guidance and approved product packaging differ, you should follow the approved product instructions applicable to your country or region.

7. QR Codes & Product Activation

Certain DeepFeel products may contain unique QR codes used for product verification, AcuSmart activation, Dippie collection, DeepCoins or other eligible experiences.

A QR code may be subject to verification before any associated feature or reward is granted.

You must not:

• Duplicate or reproduce unique QR codes.
• Sell or distribute QR codes separately from eligible products.
• Manipulate the QR verification process.
• Use automated systems to submit QR codes.
• Attempt to claim rewards through fraudulent or unauthorised scans.

DeepFeel may reject, reverse or investigate any QR activity that appears invalid, duplicated, manipulated or fraudulent.

8. DeepCoins & Rewards

DeepCoins are part of the DeepFeel rewards ecosystem.

Eligible users may earn DeepCoins through qualifying activities, including selected verified QR scans, campaigns, referrals or other activities made available by DeepFeel.

DeepCoins and rewards may be subject to:

• Eligibility requirements.
• Verification.
• Expiry periods.
• Country or regional availability.
• Redemption conditions.
• Voucher validity periods.
• Campaign-specific rules.

DeepFeel may reverse DeepCoins that were awarded because of an error, refund, cancelled transaction, fraudulent activity or misuse.

Additional conditions may apply under the DeepFeel Rewards & DeepCoins Terms.

9. Dippie

Dippie is DeepFeel’s collectible and engagement experience.

Eligible activities may allow users to discover, collect or unlock Dippies within their Dippie Passport.

Dippie availability, rarity, campaigns, rewards and collectible experiences may change from time to time. Collecting a Dippie does not automatically guarantee a monetary reward, prize or other benefit unless specifically stated in the applicable campaign terms.

Attempts to manipulate Dippie distribution, collection or reward systems may result in rewards being cancelled or account access being restricted.

10. Referral Programme

Where available, DeepFeel may allow users to invite others through referral codes or links.

Referral rewards are only issued when the stated qualifying requirements have been successfully completed and verified.

Creating an account alone may not qualify for a referral reward.

Self-referrals, duplicate accounts, fake registrations, automated referrals or any attempt to manipulate the referral programme are prohibited.

Additional conditions may apply under the DeepFeel Referral Terms.

11. Purchases & Payments

Where shopping features are available, you may purchase eligible DeepFeel products through the website, app or authorised sales channels.

Before completing a purchase, you should review:

• Product information.
• Price.
• Currency.
• Delivery charges.
• Payment details.
• Applicable promotions.
• Refund and cancellation conditions.

An order is considered confirmed only after payment and order verification have been successfully completed and an official order confirmation has been issued.

A payment screen or payment processing notification alone does not necessarily mean that an order has been accepted.

DeepFeel reserves the right to reject or cancel orders where permitted by law, including in cases of suspected fraud, incorrect pricing, payment failure, product unavailability or inaccurate order information.

12. Shipping, Returns & Refunds

Shipping availability, delivery times, delivery charges and restrictions may vary by country, region and product.

Customers are responsible for providing accurate delivery information.

Returns, refunds, cancellations, damaged products, incorrect items and failed deliveries will be handled according to the applicable:

Shipping Policy
Refund & Cancellation Policy

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded under applicable law.

13. Promotions & Campaigns

From time to time, DeepFeel may offer promotions, giveaways, vouchers, campaigns, limited-edition Dippies, DeepCoins incentives or other benefits.

Each promotion may have its own eligibility requirements, validity period and specific terms.

Where promotion-specific terms conflict with these general Terms, the promotion-specific terms will apply to that promotion.

DeepFeel reserves the right to cancel, suspend or modify a promotion where reasonably necessary, subject to applicable law.

14. Intellectual Property

The DeepFeel name, brand, logo, designs, software, platform, content, illustrations, graphics, Dippie characters, AcuSmart materials, Relief Modes, product names and other intellectual property are owned by or licensed to DeepFeel and its related entities.

Unless expressly permitted, you may not:

• Copy or reproduce DeepFeel content.
• Modify or distribute DeepFeel materials.
• Use DeepFeel trademarks without permission.
• Commercially exploit DeepFeel content.
• Reverse engineer or interfere with the DeepFeel software or systems.
• Use DeepFeel intellectual property in a misleading or unauthorised manner.

Personal, non-commercial use of the platform does not transfer ownership of any intellectual property to you.

15. User Conduct

You must not use DeepFeel to:

• Commit fraud or unlawful activities.
• Abuse rewards, referrals or QR systems.
• Attempt unauthorised access to accounts or systems.
• Upload malicious software or harmful content.
• Interfere with the operation of the platform.
• Impersonate another user.
• Provide false or misleading information.
• Violate intellectual property rights.
• Harass, threaten or harm other users or DeepFeel representatives.

We may investigate suspected misuse and take appropriate action where necessary.

16. Suspension & Termination

DeepFeel may restrict, suspend or terminate access to an account or feature where there is reasonable evidence of:

• Fraud.
• System abuse.
• Repeated violation of these Terms.
• Unauthorised QR or rewards activity.
• Security risks.
• Illegal activity.
• Misuse of DeepFeel products or services.

Where appropriate and legally required, users may be notified of such action.

You may request deletion of your DeepFeel account through the available account settings or support channels, subject to applicable legal and record-retention requirements.

17. Privacy & Personal Data

Your privacy is important to us.

DeepFeel may collect and process personal information when you create an account, use the platform, scan QR codes, participate in rewards, make purchases, contact support or otherwise interact with our services.

How we collect, use, store, protect and share personal information is explained separately in our Privacy Policy.

Marketing communications are subject to your applicable consent and preferences.

18. Third-Party Services

DeepFeel may contain or integrate with third-party services, including payment providers, delivery providers, login providers, mapping services, app stores or external websites.

These third-party services may operate under their own terms and privacy policies.

DeepFeel is not responsible for third-party services to the extent permitted by applicable law.

19. Service Availability

We aim to keep DeepFeel accessible and operating reliably, but we cannot guarantee that the website, app or every feature will always be available without interruption.

Services may occasionally be unavailable due to:

• Maintenance.
• Technical issues.
• Security requirements.
• System upgrades.
• Third-party service interruptions.
• Events outside our reasonable control.

Features may also be added, modified or discontinued as DeepFeel develops.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, DeepFeel does not guarantee that:

• The platform will always be uninterrupted or error-free.
• Every feature will always remain available.
• Every wellness routine will produce the same experience for every person.
• Any particular level of relief or wellness outcome will be achieved.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by applicable law, DeepFeel and its related companies, employees, representatives and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of the platform or services where such liability may lawfully be excluded.

You remain responsible for using DeepFeel products according to their instructions and safety guidance.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

22. Changes to These Terms

DeepFeel may update these Terms from time to time to reflect changes in our products, services, features, business practices or legal requirements.

The latest version will display its effective date and version number.

Where a material change requires renewed acceptance, DeepFeel may ask you to review and accept the updated Terms before continuing to use certain services.

23. Governing Law

These Terms are governed by the laws of Malaysia, unless mandatory laws applicable in your country or region require otherwise.

Any dispute arising from these Terms or your use of DeepFeel will be subject to the jurisdiction of the appropriate courts or authorities in accordance with applicable law.